EpicRides Terms & Conditions

1. Fares & Seats
Fares quoted do not include applicable taxes. The total fare will be displayed when your booking is confirmed. Seats are only guaranteed once payment has been completed and the ticket has been purchased.

2. Departure Times
Our buses depart on time. Passengers are responsible for allowing sufficient time to arrive at the pickup location before departure. We recommend arriving a minimum of 10 minutes before your scheduled departure time.

EpicRides does not wait for late passengers, No exceptions.

3. No-Shows
NO-SHOWS ARE NOT ENTITLED TO A CREDIT OR REFUND.

4. Luggage, Personal Belongings & Lost or Stolen Items
Passengers are responsible for their luggage and personal belongings at all times, including items placed in the luggage bays. Luggage bays may be accessible during boarding and unloading, and EpicRides cannot continuously monitor all items.

EpicRides is not responsible for lost, stolen, misplaced, or damaged luggage or personal belongings, including items taken by another passenger or an unauthorized third party.

Passengers should keep valuables with them and collect their luggage immediately upon arrival. All property is transported at the passenger’s own risk. EpicRides accepts no liability for property left at a pickup/drop-off location, on the bus, or in the luggage bays.

Passengers are responsible for loading and unloading their own luggage. EpicRides employees are not responsible for loading, unloading, or monitoring passengers’ belongings.

5. Non-Transferable Tickets & Multi Passes
Tickets and Multi Passes are non-transferable, and name changes are not permitted. If a ticket or Multi Pass is presented by anyone other than the person for whom it was originally purchased, it may be voided and no refund will be provided.

6. Ticket Cancellations & Refunds
Refund requests must be made at least 48 hours before the original scheduled departure or the changed departure, whichever occurs first. Approved refunds are subject to a $10 + GST cancellation fee per ticket. Tickets cancelled within 48 hours of the applicable departure time are non-refundable.

7. Multi Passes
Multi Passes are 100% non-refundable once purchased, No exceptions.

8. Reservation Changes
Account holders may change their reservation through their online account free of charge up to 8 hours before departure.

Non-account holders must contact the office at least 24 hours before departure. A $10 + GST fee per change, per ticket applies.

Changes requested within the applicable time limits are not permitted.

9. Multi Pass Changes & Cancellations
Multi Pass reservations must be managed through the passenger’s online account. Date/time changes may be made up to 8 hours before departure. Cancellations must be made through the account at least 16 hours before departure for the ticket to be credited back to the account.

Multi Pass holders are responsible for reviewing and accepting the Multi Pass Terms & Conditions as well as the EpicRides Terms & Conditions before purchasing.

10. Credits
Tickets must be cancelled at least 24 hours before the scheduled departure date/time to qualify for a credit. Credits are non-refundable, non-transferable, have no monetary value, and cannot be transferred to another passenger. Name changes and re-routes are not permitted.

11. Drugs, Alcohol & Passenger Conduct
Drugs and alcohol are strictly prohibited. EpicRides reserves the right to refuse boarding or remove a passenger who is under the influence of drugs or alcohol or whose behaviour is considered unsafe, disruptive, abusive, or a threat to the driver, other passengers, company property, or the vehicle.

No refund or credit will be provided.

12. Schedule Changes
EpicRides reserves the right to change schedules when necessary.

13. Delays, Road Closures & Circumstances Beyond Our Control
EpicRides does not guarantee arrival times and is not responsible for delays, cancellations, or road closures resulting from traffic, accidents, breakdowns, road conditions, weather, police activity, security incidents, industrial action, or other circumstances beyond our reasonable control.

Refunds or compensation will not be provided for these circumstances. EpicRides is not responsible for lodging, alternative transportation, missed flights or connections, or any other expenses or losses resulting from a delay or interruption of service.

14. One-Way & Round-Trip Tickets
One-way tickets cannot be converted to round-trip tickets, and round-trip tickets cannot be converted to one-way tickets.

15. Reselling Tickets
Reselling EpicRides tickets or Multi Passes is strictly prohibited.

16. Tips
Tips are non-refundable within 48 hours of the original scheduled departure.

17. Bikes
Bikes transported outside of a sealed protective bike box or hard case are exposed to road debris, dirt, oil, weather, theft, and other potential hazards. EpicRides is not responsible for scratches, chips, dirt, oil contamination, theft, or other damage to bikes transported outside of a protective case.

Passengers are responsible for monitoring their bikes during boarding and unloading and while the bike storage area is accessible. EpicRides is not responsible for lost or stolen bikes. Passengers should be particularly attentive at Melville St and Gateway Loop, where bikes and luggage may be accessible to the public during boarding and unloading.

The only method recommended by EpicRides to protect a bike during transportation is to place it in a properly sealed protective bike box or hard case and store it in the luggage bay.

18. Children’s Tickets
Children’s fares are only valid for passengers who qualify for the applicable children’s fare. Adults who purchase a children’s ticket will not be permitted to travel using that ticket and will be required to purchase a new adult ticket. The incorrectly purchased children’s ticket will not be refunded.

Thank you for choosing EpicRides. We appreciate your business and your referrals.