FAQ

Cost

Round Trip: $35 + 5% GST (Goods and Service Tax).

One Way: $24 + 5% GST (Goods and Service Tax).

We do not offer any discounts on any of our tickets; we try to provide the best service at the best price for all passengers.

No child or senior fares available.

Fares are in Canadian Dollars.

Cash payment

We do not reserve seats based on promised cash payments.

Can I pay cash at the bus stop:

Passengers can pay cash at our Burrard on Melville pick up location based on availability. Please have exact amount as our drivers do not provide change. Round trips are $36.75 and one way trips are $25.20 including tax.

Cash or Debit reservations:

Please visit one of our Tourist office partners below to make a reservation:

Tourism Vancouver visitors centre: 200 Burrard Street, Vancouver. Hours: 9AM – 5PM  http://www.tourismvancouver.com/about-us/contact/

Tourism Whistler visitors centre: 4010 Whistler Way, Whistler. Hours: 8AM -5PM  http://www.whistler.com/contact/

Tourism Victoria visitors centre: 812 Wharf Street, Victoria. Hours 8:30AM – 6PM  http://www.tourismvictoria.com/plan/visitor-centre/

Phone Reservations

Our office is open 7 days a week from 9AM to 9PM PST. Feel free to give us a call 604.349.1234 during these hours and we will assist in making your reservation. Visa, MasterCard or Discovery card are needed to complete the reservation.

Changes and Cancellation request

To make a change or cancellation please check our policy in full on the website before emailing the request to abeer@epicrides.ca.

We require a minimum of 24 hours for changes and 48 hours for cancellation from your original scheduled departure time.

There is no exceptions to this policy.

Same day changes are not permitted.

Due to high call volume we require all changes and cancellation requests to be emailed to our office no changes or cancellation will be accepted over the phone.

Luggage:

Luggage and Skis are free.

Bikes are free to bring Spring/Summer Season. Limit one bike per passenger based on availability.

Pick up and Drop off locations:

EpicRides can only pick up and drop off at our scheduled departure and drop off locations published on our website no exceptions.

North Vancouver / West Vancouver / Horseshoe Bay / Squamish:

We are not permitted to pick up in the above mentioned locations, however we pick up at Burrard station, which is only a quick trip on the sea bus from Lonsdale Quay in North Vancouver and one stop on the skytrain from Waterfront station.

Passengers looking to travel between Squamish and Vancouver should contact www.SquamishConnector.com – 604.802.2119.

Airport Pickup

Unfortunately we are not permitted to pick up or drop off passengers at the airport, however our pick up and drop off locations connect directly to the airport via subway (Skytrain/Canada line).

For directions please view our Vancouver Airport to Whistler tab.

How many Seats are available?

Our online booking system shows live availability, simply click on the Book now, Guest  then select the date and time of inquiry.

Where are your pick-up locations and times?

Click here to view our schedule and pick up locations

How early do I need to get to the bus pick up locations?

We recommend that you arrive at least 15 minutes before your scheduled departure. Please note you must be at the bus stop 10 minutes before your departure time, as our buses leave right on time.

If you do not see the bus 10 minutes before your scheduled departure, please contact the office right away as you might be at the wrong pick up spot.

Out of respect to all our passengers, EpicRides does not wait for late passengers please make sure that you have enough time to get to our pick up locations on time.

Is there Wifi or Washrooms on EpicRides’ bus?

No WiFi or washrooms on our buses.