FAQ

Cost

Round Trip: $35 + 5% GST (Goods and Service Tax).

One Way: $24 + 5% GST (Goods and Service Tax).

We do not offer any discounts on any of our tickets; we try to provide the best service at the best price for all passengers.

No child or senior fares available.

Fares are in Canadian Dollars.

Cash payment

We do not reserve seats based on promised cash payments.

Can I pay cash at the bus stop:

Passengers can pay cash at our Burrard on Melville pick up location based on availability. Please have exact amount as our drivers do not provide change. Round trips are $36.75 and one way trips are $25.20 including tax.

Cash or Debit reservations:

Please visit one of our Tourist office partners below to make a reservation:

Tourism Vancouver visitors centre: 200 Burrard Street, Vancouver. Hours: 9AM – 5PM  http://www.tourismvancouver.com/about-us/contact/

Tourism Whistler visitors centre: 4230 Gateway Dr, Whistler. Hours: 8AM -5PM  http://www.whistler.com/contact/

 

Phone Reservations

Our office is open 7 days a week from 9AM to 9PM PST. Feel free to give us a call 604.349.1234 during these hours and we will assist in making your reservation. Visa, MasterCard or Discovery card are needed to complete the reservation.

Changes and Cancellation request

Account holders can log in to their account and make changes for free, a minimum of 18 hours in advance of their departure.

Non account holders must call the office a minimum of 24 hours in advance to request a change. Each change costs $10 per change, per ticket.

One way tickets can not be converted to a Round Trip and vice versa.

We require a minimum of 48 hours, for cancellation, from your originally scheduled departure time.

There is no exceptions to this policy.

Same day changes are not permitted.

Due to high call volume we require all cancellation requests to be emailed to our office. Booking cancellations will not be accepted over the phone.

Luggage:

Luggage and Skis are free.

Bikes are free to bring Spring/Summer/Fall Season. Limit one bike per passenger based on availability.

Pick up and Drop off locations:

EpicRides can only pick up and drop off at our scheduled departure and drop off locations published on our website no exceptions.

North Vancouver / West Vancouver / Horseshoe Bay / Squamish:

We are not permitted to pick up in the above mentioned locations, however we pick up at Burrard station, which is only a quick trip on the sea bus from Lonsdale Quay in North Vancouver and one stop on the skytrain from Waterfront station.

Passengers looking to travel between Squamish and Vancouver should contact www.SquamishConnector.com – 604.802.2119.

Airport Pickup

We have private buses that can pick you up at the airport.

Unfortunately we are not permitted to pick up or drop off passengers at the airport on a scheduled service, however our pick up and drop off locations connect directly to the airport via subway (Skytrain/Canada line).

For directions please view our Vancouver Airport to Whistler tab.

How many Seats are available?

Our online booking system shows live availability, simply click on the Book now, Guest  then select the date and time of inquiry.

Where are your pick-up locations and times?

Click here to view our schedule and pick up locations

How early do I need to get to the bus pick up locations?

We recommend that you arrive at least 15 minutes before your scheduled departure. Please note you must be at the bus stop 10 minutes before your departure time, as our buses leave right on time.

If you do not see the bus 10 minutes before your scheduled departure, please contact the office right away as you might be at the wrong pick up spot.

Out of respect to all our passengers, EpicRides does not wait for late passengers please make sure that you have enough time to get to our pick up locations on time.

Is there Wifi or Washrooms on EpicRides’ bus?

No WiFi or washrooms on our buses.

Lost and Found

If you lost or forgot an item on our bus, please email lostandfound@epicrides.ca

When you email, please include the following:

  • Your name and phone number;
  • Your bus date/time on which you travelled; and
  • A detailed description of the item you lost. 

If we find your lost item, we will contact you via email with the date and time you can pick your item up.

Lost your passport

If you have lost your passport, you must advise your passport office or consulate immediately. All passports found in any of our buses and are not claimed within 24 hours are turned over to the local Canadian authorities.

Important: EpicRides offers our Lost and Found service on a courtesy basis and are not liable for any missing property.

EpicRides will not deliver or courier any items to passengers; all passengers must pick up their items themselves.

EpicRides will only keep items up to 7 days, after 7 days without claim all items will be donated to a charity.