Cancellation & Change Policy

CANCELLATION

Cancellation Fee CAD $10.00 per ticket.

Refunds are permitted 48 hours or more from original outbound departure date.
No Refunds permitted within 48 hours of scheduled departure.
No partial refunds on partially used reservations.

Groups of 8 or more, Refunds are permitted 72 hours or more from original departure date.  No Refunds permitted within 72 hours of scheduled departure.

 

CHANGES

Account holders can log in to their account and make changes for free, a minimum of 18 hours in advance of their departure.

Non account holders must call the office a minimum of 24 hours in advance to request a change. Each change costs $10 per change, per ticket.

One way tickets can not be converted to a Round Trip and vice versa.

 

CREDITS

Tickets must be cancelled 24 hours prior to your original departure date/time to qualify for a credit. Credits are non refundable and non transferable – name changes are not permitted. Credits has no monetary value and can not go towards the purchase of a ticket. Re-routes and extensions are not allowed. Credits will expire at the end of the season it was purchased on.

 

Groups of 8 or more: Passenger must email 48 hours prior to a scheduled departure to credit a reservation.

Please email our office to use your credits: abeer@epicrides.ca

NO SHOWS DO NOT RECEIVE A CREDIT OR REFUND:

DELAYS

While EpicRides prides itself on our on-time service, we do not guarantee our departure and arrival times, which may be affected by any number of factors. Encompasses circumstances beyond the control of EpicRides, that interrupts or stops any transfer does not in any way result in any liability for the company and EpicRides is not legally responsible to provide lodging, alternative means of transport, compansations or other expenses. The following are examples of circumstances which are not within the control of EpicRides; Missed flights due to transportation delays, accidents causing delays to the vehicle, exceptional or severe weather conditions including snow or flood, compliance with requests of the police, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, other circumstances affecting passenger safety.

Without a doubt, long delays are one of EpicRides’ worst experiences, and we do everything we can to avoid them. Nevertheless, they do happen. We can’t control the weather, acts of God, riots, traffic congestion or security-related situations. In these cases, we won’t provide compensation, but we will do our best to get you on your way as quickly as possible.

Our prime objective is to let you know as early as possible if there’s a schedule change or delay due to weather, road closure or AOG, so please take care to provide us with accurate contact information at time of booking. We can’t contact you if we don’t have the right telephone or email information.

DENY BOARDING

EpicRides’ Drivers have the right to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the other passenger(s) or the vehicle.